All items sold on Sui-San Box are covered under the 100% Buyer Protection and/or Satisfaction Guaranteed.

We do not cater to any return of goods if feedback is made to Sui San team after 2 hours upon delivery. Proof of damage is to be provided and sent to 012-786 6653 within 2 hours.

Requirements for a valid return:

  • Proof of purchase (order number, tax invoice, etc).
  • Bank details in Return Form if original payment is made via Credit Card or FPX Online Banking.
  • Include printed Return Form and Sui-San Box Tax Invoice in each return package box.
  • Reason for return has to be valid and return acceptance conditions met (check out below).

You must return an item in the same condition as it was received, not used or altered in any way. You must also include, in the same condition as it was received:

  • All original packaging such as boxes, bags, and tags
  • "Free gifts" or bonus items
  • All items included in a bundle

Should there be any item damage due to our delivery, please contact our customer service within 24 hours for claim purposes.